Troubleshooting center
Search common navigation, update, and map-data issues.
12 topics found
Map missing new roads
Recently built roads may not appear on your map until the next update cycle covers that area.
GPS signal lost or weak
Metal structures, tunnels, and dense urban areas can weaken GPS signal temporarily; check again in open sky.
USB/SD card not recognized
Confirm the drive is formatted correctly and the update files weren't altered after downloading from an official source.
Navigation screen frozen or unresponsive
A soft reset of the infotainment system (consult your owner's manual for the correct method) often resolves this.
Update stuck or fails partway through
Make sure the vehicle stays running and the update source isn't removed until the process fully completes.
Directions seem wrong or outdated
Recent road changes not yet reflected in your map data can cause this; report persistent issues to Honda's official channels.
Voice guidance not working
Check your system's audio and voice guidance settings, and confirm the volume for navigation prompts specifically isn't muted.
Can't find the map version menu
Menu wording and location vary by system generation; check your owner's manual for the exact path on your model.
Got a suspicious email or pop-up about an update
Don't click through. Navigate to Honda's own official website directly instead, or see our guide on avoiding update scams.
Already paid a suspicious site
Contact your card issuer promptly to dispute the charge, and see our full guide on what to do next.
Questions about update cost or dealer process
Pricing and process vary by vehicle and change over time; contact Honda's own official website or an authorized dealer directly.
Update asks for your VIN
It's normal for legitimate systems to use your Vehicle Identification Number to match the correct map data — but only enter it on Honda's own official site or with a verified dealer.
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